Return Policy

Return Policy

7-Day Return Policy

We want you and your furry friend to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receipt for a full refund or exchange, subject to the following conditions:

Eligibility Criteria

  • Items must be returned within 7 days of receipt.
  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase is required (order number, receipt, or confirmation email).

Return Process

  1. Initiate a Return: Contact our customer service team at [your email] within 7 days of receiving your order to initiate a return. Please provide your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item back to us.
  3. Shipping: Pack the item securely and include all original packaging and accessories. You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

  • If you need to exchange an item for a different size, color, or product, please contact us at [your email] within 7 days of receiving your order.
  • Exchanges are subject to product availability. If the item is not available, we will issue a refund.

Non-Returnable Items

  • Gift cards
  • Sale items (if applicable)
  • Items marked as non-returnable in the product description

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [your email] with your order number and a photo of the item’s condition.
  • We will work with you to resolve the issue promptly, including offering a replacement or a full refund.

Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service team at [your email]. We are here to help!

Thank you for shopping with us!